Pricing Discovery Interviews for B2B SaaS: Find a Number Buyers Defend

By BuildVoyage Team September 2, 2025 1 min read Updated 1 day ago

The shortest path to a confident price

Instead of asking “what would you pay?”, ask how they make purchasing decisions: What budget it would come from, how they justify value internally, and where the price breaks psychologically.

The conversation

  • “Walk me through the last tool you bought in this space. What was the price? Who approved it?”
  • “If our product saved you X hours or Y dollars per month, how would you explain that to your manager?”
  • “At what price would this feel too cheap to trust? At what price would you hesitate?”
  • “Would you prefer predictable seats or usage tied to output? Why?”

Patterns to look for

  • Budget owner is consistent (Ops vs Product vs Finance)
  • Price bands cluster around clear thresholds (e.g., $49, $99, $299)
  • Fear of overage fees if usage is spiky (consider soft caps or pooled usage)

Packaging the offer

Tie tiers to outcomes, not database rows. Instead of “10 projects,” try “For founders shipping weekly updates.” Then support the tier with limits that keep margins healthy.

When you build the page, use the guidance here: Pricing Page. For launch readiness, cross‑check the Pre‑Launch Checklist.

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Frequently asked questions

Should I use Van Westendorp?
It’s useful as a directional survey, but pair it with 1:1 conversations to understand value drivers and switching costs.
How many interviews do I need?
Ten to fifteen with buyers across your ICP is enough to see patterns. Prioritise decision‑makers.
What about usage‑based pricing?
Use it when value scales with a measurable unit (e.g., seats, tracked events). Keep one simple anchor plan to avoid analysis paralysis.
About the author

BuildVoyage Team writes about calm, steady growth for indie products. BuildVoyage highlights real products, their stacks, and milestones to help makers learn from each other.